When we understand why a person becomes escalated, we are better prepared to support them in getting their needs met. All behaviours are communication. This workshop teaches practitioners how to better understand and support escalated people, while maintaining professional boundaries, personal autonomy for the client, empathy, and wellness for all. Practitioners have said this workshop has improved their service delivery as well as their ability to support themselves, their teams, and their clients. Furthermore, this tool is useful for debriefing with practitioner teams to improve service delivery to clients through improved communication and co-regulation. The team has a person-centred language, which supports the clients as competent individuals with inherent value and agency. Finally, this tool and the knowledge gained in the workshop facilitate an understanding of a person’s escalated behaviour as communication, and intentionally builds and supports the practitioner’s capacity and delivery of compassionate care for their clients. This provides the language and framework for de-escalation for practitioner teams and their clients, which naturally strengthens relationships, improving the practitioner’s ability to de-escalate as well as maintain their own sense of competency, wellness, and valuable contributions to the overall team.
Participants will get a certificate of attendance for De-escalation: A Person-Centered Workshop
Amanda Leigh is a Two Spirit, single parent, Indigenous abolitionist, and uses the pronouns He/Him and She/Her. From the Ts’il Kaz Koh and Kawakatoose Nations and is a guest in unceded and unsurrendered Mi’kmaq Territory. He has a degree in Child and Youth Counseling with a minor in Psych. Since 2004, Amanda has been working with people who have been intentionally marginalized by colonial systems of racialized power. In 2014, Amanda trained as a Clinical Hypnotherapist and has been providing one-on-one and group services ever since. Many organizations and agencies in Kjipuktuk have benefitted from Amanda’s knowledge and expertise through workshops, consultations, and panels. Amanda is well-known in the community for his efforts in supporting people through mutual aid and organizational leadership.