Build a strong foundation for effective career development practice and enabling positive outcomes for clients.

Research has shown that a positive relationship is the factor most consistently associated with positive outcomes in the human services field. To build a strong working alliance, it is imperative to develop rapport. Rapport suggests people aiming to build a working alliance are on the same page, connecting with each other in a positive and healthy way. This course provides an overview of Building a Working Alliance and its elements.

• Relationship building
• Confidentiality protocols
• Communication skills
• Building agreement
• Working alliance
• Being assertive
• Goal setting
• Empathy
• Consent