Case Management

Build the specialized skills needed to be an effective case manager and key contributor to client success.

Course Description

As career and employment services evolve, the case manager’s role is emerging as a distinct specialization. Case Management Training has been developed by the Nova Scotia Career Development Association in response to this emerging need.

Skills to be Developed

  • Case management
  • Communication
  • Developing working alliance
  • Needs assessment
  • Case writing
  • Case closure
  • Peer sharing/learning
  • Time management
  • Difficult clients and saying “no”

Learning Opportunity

The purpose of the training is to enhance professional practice and have a positive impact on client outcomes.

You will gain:

  • Recognition of case management skills and professional practice
  • Professional training and feedback
  • An opportunity to refresh professional skills and competencies
  • An opportunity to develop and practice new skills
  • Improved professional practice of case management
  • An opportunity to share with and learn from peers

Course Structure

  • This learning plan consists of eight self-paced modules, reading, reflection, and assignments.
  • It will take approximately 6 months to complete.


  • Case Management in Career and Employment Services
  • Communication Skills and Developing a Working Alliance
  • The Needs Assessment
  • Case Management Essentials
  • Writing for Case Management
  • Additional Skills for Case Managers
  • Case Closure
  • Knowledge Verification