Improve your communication skills to deepen your connections to others, build greater trust and respect and improve teamwork, problem solving, and your overall social and emotional health.

Social Styles, Communication Model, Listening Skills

Self-Directed / Approx. 1 Hour to Complete

AVAILABLE FOR MEMBERS AND NON-MEMBERS

Course Description:

Improve your communication skills to deepen your connections to others, build greater trust and respect, and improve teamwork, problem solving, and your overall social and emotional health.

Communication is about more than just exchanging information. It is about understanding the emotion and intentions behind the information. This module intends to equip learners with skills that will enable them to clearly convey a message and listen in a way that gains the full meaning of what is being said, and makes the other person feel heard and understood.

Skills to be Developed:

Learning Opportunity:

• Understand 4 Social Styles of Communication
• Identify own social style and ways to engage in meaningful communication with other’s social styles
• Learn different means of communication using Albert Mehrabian’s Communication Theory
• Use Active Listening as a tool to enhance communication

Course Structure:

Format: Presentation & Learning Guide

6 Lessons

1. Introduction
2. Objectives
3. 4 Social Styles
4. Communication Model
5. Listening Skills
6. Summary