Navigating Challenging Working Relationships with Clients

Course Description

In this course, we will explore the various types of challenging relationships you may encounter with clients or may already have encountered in your role and how to work with these clients to achieve a successful employment outcome.

Skills to be Developed

  • Listening
  • Problem solving
  • Conflict management
  • Situational awareness
  • Leadership
  • Collaboration


  • Included with NSCDA membership.
  • Not available to non-members.

Learning Opportunity

At the end of this learning plan, you will be able to:

  • Identify the challenges of working relationships.
  • Build trust with clients.
  • Understand how to work through challenging situations.
  • Make use of debriefing techniques after a challenging situation.

Course Structure

  • This learning plan consists of one online, self-paced course.
  • It will take approximately 20 minutes to complete.