How to Build a Working Alliance

Build a strong foundation for effective career development practice and enable positive outcomes for clients.

Course Description

Research shows that a positive relationship is most consistently associated with positive outcomes in the human services field. To build a strong working alliance, it is imperative to develop rapport. Rapport suggests that people connect in a positive and healthy way. This course provides an overview of building a working alliance and its elements.

Skills to be Developed

  • Relationship building
  • Confidentiality protocols
  • Communication skills
  • Building agreement
  • Working alliance
  • Being assertive
  • Goal setting
  • Empathy
  • Consent


  • Included with NSCDA membership.
  • Not available to non-members.

Course Structure

  • This learning plan consists of seven courses and a learner’s guide.
  • It will take approximately 1 hour to complete.


  1. Introduction
  2. Communication
  3. Relationship
  4. Agreement
  5. Confidentiality
  6. Summary
  7. Knowledge Test